COMPETITIVE PAY RATE
Maintain the hotel to ensure a safe and clean experience for hotel guests, associates, and vendors. Provide Housekeeping Team direction and support.
Responsibilities:
- Supervise the housekeeping staff; providing open communication, training, coaching, and counseling and providing performance feedback to ensure maximum efficiency.
- Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate.
- Supervise and inspect the cleaning of the guest rooms, turndown service, public areas, and back of the house; ensure compliance with accident/loss prevention programs, health/sanitation standards, and regulations to achieve a high level of cleanliness and guest satisfaction.
- Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
- Issue supplies/goods to staff at beginning of the shift in order to control inventory and ensure proper supplies are available while controlling expenses.
- Respond to guest requests, concerns, and problems to ensure guest satisfaction.
- Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
- Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff, and company assets.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job-related duties as assigned.
Qualifications:
- Housekeeping experience preferred.
- Ability to grasp, lift, carry, or otherwise move materials weighing up to 100 lbs. with or without reasonable accommodation.
- Ability to move throughout the building, bend, stoop and reach to assist other staff members, i.e., room attendants, house persons, and inspectors to complete their individual tasks if the situation demands with or without reasonable accommodation.
- Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, the public, etc.