Night Auditor/Guest Service Agents are responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11 pm-7 am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks.
Qualifications:
- At least 1 year of progressive experience in a hotel or a related field is required.
- A High School diploma or equivalent is required.
- College coursework in the related field is helpful.
- Previous supervisory responsibilities preferred.
- Must be able to work independently and with minimal supervision.
- Knowledge of Accounting Principles.
- Must be able to problem-solve and troubleshoot to resolve guest issues that may arise and respond to emergencies.
- Must be proficient in Windows operating systems company-approved spreadsheets and word processing.
- Must be able to convey information and ideas.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful high-pressure situations.
- Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
- Must have the ability to assimilate complex information data etc. from disparate sources and consider adjusting or modifying to meet the constraints of the particular need.
- Must be able to work with and understand financial information and data and basic arithmetic functions.
- Must be able to work in a self-managed environment.
- Must be effective at listening to understand and clarify the concerns and issues raised by co-workers and guests.
- Must maintain composure and objectivity under pressure.
Responsibilities:
- Approach all encounters with guests and associates in a friendly service-oriented manner.
- Maintain regular attendance in compliance with standards as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
- Comply at all times with standards and regulations to encourage safe and efficient hotel operations.
- Maintain a friendly and warm demeanor at all times.
- Initiate and complete the End of Day process.
- Complete the Night Audit checklist for computer procedures daily.
- Balance the day's work.
- Maintain cashiering responsibilities as per Front Office procedures according to standards.
- Maintain Front Office computer system operation according to standards.
- Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.
- Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.
- Follow safety and emergency procedures according to standards.
- Maintain proper record keeping (i.e. log books etc.) according to standards.
- Be familiar with all policies and house rules.
- Have a working knowledge of security procedures.
- Prepare and distribute the Daily Flash Report as needed.
- Transfer the master or house accounts as necessary.
- Complete any reports as requested by management promptly.
- Complete any miscellaneous duties as required.
- Attend meetings as required by management.